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P**R
Practical, fun
Very impressed with this practial approach. Am seeing movement from ITIL IT focus only to many other areas such as shared services. Very useful and an easy read.
R**Y
Service Management for Dummies
Book was as expected. Covered the basic topics. I did like the tips that were included as with all the "dummies" books.
D**M
Good start for a newbie
Excellent book with a basic set of information.This book contains all what you need know about ITSM for start your studying.Ideal for beginners.
E**T
Very good book and basic principles clear
I have read this book and I also promoting it through my website itsiders.com (although I do not get paid for it) - I think the concept of Service Management is clear, mainly on the basics which are the foundation for any IT Service Management Professional. People who are starting in the area now I would say is a good book to read. It gives a clear view on the concepts, very practical and common-sense approach to issues like escalation, improvement, financial and best standards on IT market. I recommend. Thanks. itSiders.com
S**N
Happy with this
Arrived quickly and is exactly what i was expecting. This assisted me with my course on Service Management. Happy days.
A**T
Five Stars
great way to explain services
D**E
I expected more....
After reading the book I was disappointed about the benefit. The topic was discussed on a very high level and it looks like that the authors haven't worked on it on a more detailed level than the book and they have never left powerpoint. You will notice that point when you take a look about hints for practical implementation and the described examples because they looks like artificial / theoretical examples.
M**E
Two Stars
Very basic/generic content.
S**A
Good read.
Found it hwlpful. Good read.
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