How to fix when the filtering stops after 5 months? Changed filter often (&early), cleaned it, put it all back together, etc. H20 still stays in top.

This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

The filter was set up at 2 pm, it's 7 pm and i have about a 1/2 inch of filtered water. How do i contact for a replacement?

Thank you for reaching out to us. This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

Does this come with a filter?

Yes. Mine did come with one filter.

Does this pitcher filter iron?

That is a good question Amanda. This filter is not rated to remove Iron. Please visit the following link for an outline of the contaminants filtered by PUR filters: https://www.pur.com/why-pur/filter-comparison If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.

Manufacturer	PUR
Part number	DS1811Z
Item Weight	1.81 kg
Product Dimensions	13.46 x 38.86 x 25.65 cm; 1.81 kg
Item model number	DS1811Z
Size	1 Count (Pack of 1)
Colour	White
Style	Ultimate w/Lead Reduction
Pattern	Dispenser
Power source type	Non electric
Installation method	Freestanding
Item Package Quantity	1
Number of Pieces	1
Special Features	Change Filter Indicator
Batteries included?	No
Batteries Required?	No

PURPLUS Large Filtered Water Dispenser, 30 Cup – Includes 1 PUR PLUS Water Pitcher Filter

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