I know recommended time is 20 min., but can I use it longer than that, 30-50min? Can I use it 2-3 times a day?

Hello there, Thank you for contacting us about this problem. I am Iris glad help you here. You cannot use it 2-3 times a day. We recommend once a day no more than 20mins one time . Thank you Please feel free contact us if you have any questions. Thank you Sincerely, Iris

Does this mask have rubber pins on the forehead or anywhere to hold it up on the face? Because I purchased one that did and it was extremely uncomfort

Dear customer , Thank you for contacting us about this problem. I am Jenny glad help you here . This led therapy mask NO rubber pins on the forehead / anywhere. You don't have to hold it up on the face. We recommend you lay down using it . You can use the bandage wear on your head if you want to sit on sofa . Using steps： 1. Before using this led mask please cleaning your face and dry it . 2. Please do not use the night time cream when you treating for your face. (cannot use in the same time ) 3. You can use the night time cream after light therapy , then massaging your face . ** 20 Mins a time , 3--4 times a week. Thank you. Hope my answer will help you . Please feel free contact us if you have any question. Sincerely, Iris

What can I use to safely clean the mask?

Hi friend Thanks for your good question. You could use a piece of soft cloth to clean after per treatment. Any question, contact us in time. Best Regards

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