MultiServe Coffee Machine 7 Programmable Brew Sizes / 3 Strengths + Iced Coffee & Hot Water for Tea, Glass Carafe (10-Cup), Stainless Steel, KF9170SI

I purchased this item as a "damaged, but still working item" from Amazon. I'm not sure what the "damage " was supposed to be, since the item was in perfect shape, never used, and no scratches. Reduced price lowered the price to what I think the price point should be in the retail market when comparing this model to other brands. Strictly my opinion and I'm no marketing expert or price level analytic reviewer, either. Since January 2020 when I purchased this coffeemaker, I've noticed few things about it different than how described in its manual. First, no matter how much water above the line of 10 cup marking in the water feed container, the machine brews 9 cups as marked on the coffee carafe. That seems a bit odd to me, however, having used all 3 variations of brewing (light, gold, bold) to see if it was a particular brew strength that limited the amount, I consistently ended up with 9 cups in the carafe. 10 cupCOMMENTS: I finally figured out why only 9 cups in carafe: the machine only brews a maximum of 9 cups regardless of how much water is in the clear water container. To get 10 cups,leave water container on machine, I fill coffee carafe to the bottom edge of the black top of the carafe and then fill the water container. Pouring from carafe fills the water container right up to the top. No way I’d be able to remove container, fill it so full and not spill it while placing back on machine. It would be nice if this was explained in the manual. However, even with water container filled to the top, the only way I've found to brew 10 cups of coffee is in two stages; first dial the brew all the way clockwise to the full carafe image. Run the brew cycle. When finished, the carafe will be at the 9 cup line and water still in the clear container on top of the machine. Turn the power button off on the machine, turn the brew dial all the way counterclockwise to 5oz cup, turn on the machine again and brew the 5 ounces with the same fresh grounds that were just used for 9 cup yield. Since I'm brewing immediately, there isn't any flavor effect that I've noticed, just a full carafe of coffee. Not the most ideal of brewing scenarios, however, the coffee carafe is now full 10 cups. Perhaps in a future model Braun will ensure that the original brewing cycle brews 10 cups as marked on the carafe. Makes no sense to me to sell a coffee maker with a 10 cup carafe and then have the maximum brew cycle brew only 9 cups. Second, the manual itself is actually labeled for 5 different models. Apparently there is a travel cup that is included with some of the models and not with others. It would have been helpful to know from the manual which models included the travel cup and which didn't. This model didn't include the cup, however, the pictures on the box and lack of complete description in the manual left me thinking there was supposed to be a travel cup included in the box. A call to Braun customer service earned me a call back and an apology that the manual wording wasn't more clear and for my troubles they sent would send me 1 free travel cup. Two weeks later said travel cup arrived. Works great with the coffeemaker and kept coffee hot for the 1 hour I drove around town running errands. I suggested to Braun that they identify in the manual which models included the cup in order to avoid future confusion and false expectations. That's the sum total of differences I've noticed from description to actual use. In another review a user made note of the fixed lid, opening too small for a hand, and difficulty cleaning the carafe. For me, not an issue. Particularly because the pour spout doesn't drip down the side of the carafe when pouring a cup of coffee as happened regularly with my Kitchen Aid flip-top wide open carafe. I've found rinsing the carafe with warm water, swirling it around gets most of the residue off the glass sides. A decanter brush, by GKBrush washing brush ( I bought mine right here on Amazon) and Dawn liquid dish soap removed the rest of residue. For me not a big deal in the grand scheme of things in my life. In other reviews people made negative comments regarding the temperature of the coffee. Personally, I like to be able to drink my coffee hot enough to be hot, yet not hot enough to scald my tongue on first taste. If you're like me, you'll enjoy this coffee temperature as brewed, just the right temperature to enjoy. If you like scalding, you'll need to place your coffee cup in a microwave oven and boil the hell out of the coffee.... no thanks. Also in other reviews some people were annoyed that the coffee warmer had a set time limit (remaining time visibly displayed, too) and functioned in an automatic mode with no manual override to keep warmer on past original timed amount. Me, I like the fact there's an automatic shut-off to the warmer plate. Cheaper coffee makers I've owned in the past kept that warmer plate as long as the power was on and tended to distill down the coffee over the day to almost non-drinkable. I'm not so much of a coffee snob that I'm above warming up a cup of today's coffee in the microwave oven for 45-50 seconds to have the coffee warm as I like it again. I'll take manual warming over constant distillation, thank you. As to brewing strength and flavor of the brewed coffee, for me I prefer what's labeled as "Gold". I presume after all the fancy wording this is a regular strength brew at temperature just right. Works for me. I use two brands of coffee: Death Wish Coffee original beans and Maui Grown Coffee Peaberry beans. Both are purchased as whole beans and fresh ground in my Braun coffee grinder when making coffee. Maui Grown Peaberry comes from Maui Grown Company Store here on Maui in Lahaina, HI over on Lahainaluna Road. Death Wish Coffee is a strong coffee sold online direct from them and also in some local stores. Peaberry is a mild roast with milder flavor. Death Wish is an in your face strong coffee without tasting burnt. Both brew exactly as I like the taste of them to be in this Braun coffeemaker. Some reviewers complained about the power button being too close to the on/off switch. Really??? The buttons are two very different shapes and CLEARLY labeled. Perhaps the negative reviewers have fat fingers??? Hint: power switch is the bottom of the switches. Bottom line for me: excellent coffeemaker at proper price packed with all the features I was looking for to replace the prior maker I had which lost its LED lights over time.

UPDATE #2: Thinking that perhaps the Afresh cleaning tablets weren’t up to the job, I ran an entire gallon of vinegar through the machine. Between the actual vinegar, and then the tanks of clean water to get all the vinegar cleared out, this took the better part of the day. But it worked (sort of) - I had great coffee once again.... For two days. Then it started getting progressively more watery. I’m fairly certain that what’s happening is, like a clogged shower head, the individual jets of water are no longer spraying straight down - some are shooting off to the side, bypassing the coffee completely. (I think this also accounts for why it’s brewing a whole mug of coffee in under 30 seconds). My husband wants to take the whole thing apart and mess with it. I require all devices that I encounter daily, pre-caffeine, to just work, so I’ve already replaced this with a no-bells-and-whistles $30 standard drip coffeemaker, and husband can have the Braun as his overpriced little project. UPDATE: It’s been a year and a half since I purchased this coffee maker and I am not happy. It has become wildly inconsistent. Doing the exact same thing each morning gives me a different cup of coffee every day. Everything from the dreaded “lightly coffee flavored water”, to bitter and undrinkable, and everything in between. Using the “bold” setting has remedied the “coffee water” issue, but I still get anything from “ok” to “undrinkable” while making no changes to my process at all. With the caveat that I’m writing this after owning the machine for three days (I’ll edit later if necessary), I really like it. When my 9-yr-old Keurig died, I wanted to replace it with something more environmentally responsible. And while I’m the only one in my house who drinks coffee, when my parents visit, they want a whole carafe full. So this is the best of both worlds. I haven’t made a full carafe yet, but I’ve made single cups and have some thoughts.... The directions say to use three small scoops of coffee (a large and small scooper is provided) for a 12oz cup of coffee. No. No no no no no. That was the most bitter cup of coffee I’d ever tasted. I cut it back to 2, and with some creamer and a little sugar, it was fine. I cut it back to 1.5 scoops and didn’t need the sugar. A lot of reviews mention the height of the machine, and it is pretty big. It fits under my cabinets, but there’s not enough clearance to open the compartment where the filter goes and lift the filter out. To solve this problem, I put felt sliders over the rubber feet on the bottom of the machine. Now it’s simple to slide it out to deal with the filter, and then push it back. I really wish the little accents weren’t bright green. I can’t imagine that color really goes with anyone’s kitchen. Surely not mine. I’ve seen complaints about the operation of the machine but it’s pretty straight forward. The clock stays on all the time, so no problem there. You just choose your brew size, hit the “power” button which lights up all the other brew options, chose Light, Gold, or Bold, and you’re done. It’ll just start doing it’s thing automatically. After it’s done it “powers off” (the clock is still on, but accidentally bumping a button isn’t going to start a pot of coffee brewing) The water tank isn’t huge, but that was a selling point for me. Keurig’s water tank is gross! Who wants to brew coffee with three-day old water, in a tank covered in biofilm?! With this I just put in approximately as much as I need, and later dump out any extra and let the tank dry. I did see advertised that this machine has a “filter.” It’s just a tiny little thing to remove chlorine. Rather than remembering to replace that, I’ll just use filtered water to fill the reservoir. The gold-tone coffee mesh coffee filter is perfectly fine. I don’t know why you’d choose to use a paper filter in this machine, but the instructions say you can. One last thing to note - the first part of the serial number of this particular model is KF917. Most of the models on the market are KF907. The “1” indicates that this version has a separate dispenser for hot water. It’s right beside where the coffee comes out, so it’s hard to tell the difference between the two machines. Make sure you know what you’re buying. I’m writing this the weekend after thanksgiving when the 907s are significantly cheaper than the 917. But, that water dispenser was a major selling point for me. If it’s not for you, save yourself some cash and look at the other model. So to summarize, if you are looking specifically for a no-Kcup drop machine that will do multiple single-cups sizes, AND a carafe; and a machine that has a separate water dispenser; and you’re not bothered by the height and can play around with the amount of grounds required, I highly recommend this coffee maker.

Started with a little hiccup. I love this coffee maker! When I unboxed the machine, it met my expectations regarding aesthetics. I cleaned and attempted to make my first cup o joe. The maker started and stopped as an error message prompted me to contact Braun. I was unnerved by this, but apparently it is common for the machine to need to reset after not sensing water from being boxed. After unplugging the machine for 15 minutes, I attempted another cup and voila “we got action”. It’s easy to set and easy to use. My hands are large and the opening to the carafe is not, so cleaning with a bottle brush is necessary. After over a month of use, I am quite pleased with my purchase. After using keurigs for the last decade, I am happy to be k cup free.

Pues me llegó rota!

Exchanged the first one that we got because it was from the Amazon warehouse and wouldn’t even turn on! This one is much prettier with the white and stainless rather than the black and stainless version. Works well, The beeping sound to let you know the coffee is finished is a bit jarring, doesnt match the pretty look of the machine, but all in all it’s a good machine.

I can't speak much to the quality of the product, as I only had it a few days. But top marks for their customer relations. I had an issue with the reservoir valve not springing back into place, I reached out to the company. I suggested a replacement reservoir, but since it's on warranty they said they'd replace the entire unit. I had to cut the electrical cord and send them a photo, and they are sending the replacement. The cut cord made the unit unuseable, making it unnecessary to ship back. And then when I couldn't recall the warranty details, they responded to my e-mailed question within hours.

Did not work right out of box having to wait for them to send me a new one

We purchased this Braun brew station in January of 2022. It supposedly came with a three year replacement warranty. Read your fine print folks. The coffee maker began coding E21 and after several attempts and FAQs, it has quit brewing altogether. I contacted Braun/Delonghi 4 consecutive times in one week before they returned a response to my query. Now because my 250 dollar brew station is more than 6 months into its 3 year warranty, they will only replace my faulty unit with a"" used"", ""returned"", ""refurbished"" unit in the wrong color, I paid a premium for black and stainless. The first bought at Canadian tire, did not work right out of the box. Returned and opted to purchase through amazon as the warranty was 3 instead of two years. First one was lost by courier, second arrived damaged and Amazon replaced it right away. This being the one that failed. A few things, the water temp control does not work with the coffee water. The coffee is often luke warm rather than hot after brewing. You cannot pause the drip to get a fresh cup as this will disable the heater from keeping your pot warm and you cannot turn the heat back on without making another full or half pot., and half pots or less than full brewed pots is a mainstay of this product. The clean button, if accidently touched, refer to image, will cripple the pot, you cannot cancel the clean cycle and must endure the pain of waiting a lifetime for it to cycle through. Unplugging it will not clear the clean cycle. Too many kinks and not well thought out. I will not purchase this brand again .We use city water, that goes through a water softener and then through a distiller and directly to the brew station. The failure is internal and I don't want someone's used coffee maker coming into our home, especially after the pandemic. Amazon customer service claimed 6 days ago that Braun would have to honor their three years warranty on this product with a new replacement, just hung up the phone and Amazon has flip flopped and allowed Braun to replace my coffee maker with a refurbished used one and its not even the color we purchased. Do not waste your money here folks, Amazon has now deserted their customers and safe buying is a thing of the past here now.