AquaPad CozyFlow Water Heated Mattress Pad, No Electric Wire, All Digital, 5 YR Warranty, AirQuiet and Dual-Tank Technology, ETL Listed, Smart, Hydro Heat Onsu Mat Topper Bed Warmer (Twin/Single)

Summary: this blanket works really well, and customer support is great.We purchased a full-size Aquapad because we were looking for a heated blanket that doesn't emit EMF radiation like an electric blanket. We weren't able to test the blanket for about 8 months — and when we finally did, we found that the main unit was faulty; it didn't pump water. We contacted the company, and they promptly sent us a new main unit free of charge with no questions asked.When we finally got around to testing the new main unit (remember to always use distilled water), we found that it worked great. The temperature settings go from something like 50 to 149 degrees. When set at less than 100 degrees, it was pretty much useless, but when we cranked it all the way up to 149 it was more than hot enough. After laying on it for about 10 minutes, we had to turn it down to 125 or 130. My wife gets chilly often, and she absolutely loved it.The thing is, we purchased this blanket for winter tent camping, thinking it would use less power than an electric blanket, which typically lasts about 6-7 hours on a medium-high setting running off our fully charged 500Wh Goal Zero battery. In contrast, this blanket only lasted about 2 1/2 hours on battery; it used only 6 watts (close to nothing) most of the time but cranked up to 300+ watts when it was heating or pumping. Not ideal for camping unless you're at an electric site.We contacted the company again, and again they responded very quickly. We told them our situation — that the blanket was working great, but it wouldn't work for our application — and despite the fact that this was nearly a year after initial purchase, they offered us a full refund since we weren't able to test the blanket for most of that year.I sleep hot, so I wouldn't use one of these at home, but my wife liked it so much that she's planning to purchase one in the single/twin size for use on her side of the bed. Overall I was impressed by the unit, which is super quiet and heats well, and even more impressed by the company's customer service. I wish more companies operated this way. I wouldn't hesitate to buy anything from Aquapad again. Great product, awesome company.

I am so happy with the quality and Customer Care of this product, I'd give it 10 stars if they let me!Engineering of the pad and unit are well thought out, durable and safe. The fabric is luxurious to the touch and the tubing where it connects to the pad AND unit is well secured.The unique heat-circulated-by-water is so much healthier than having electric heat directly on your person. It is evenly distributed and constant heat. A win-win in my opinion.After using this for several years and recommending to many family and friends my sister discovered that if you LOWER the temperature (for me it’s around 77 Degrees) it ELIMINATES HOT FLASHES! Because it stays at a constant temp of 77 Degrees, when my internal furnace kicks in to high gear, the mattress pad literally absorbs and pulls the heat away from me. Allowing me an uninterrupted night’s sleep. AMAZING, and it WORKS!!Customer Service is incredible too. I’ve had my first unit (I have multiple units, one for each bed) for almost three years now. Last week my robovac hooked the cord of the heating unit and pulled it off the dresser. It was not functioning. I called customer service to see if I could purchase just the heating unit and not the pad, as my pad is still in working order. Leena was so incredibly helpful and understanding. She replaced the unit (even though it was MY FAULT) at no charge. She took the time out of her day to make a special trip to the shipping carrier to get it on its way to me the same day we talked. She was fully invested in Customer Care and satisfaction which is so hard to find anymore. And that was just icing on the cake, as this product is such a gem all on its own!I highly recommend!!

Fantastic mattress pad. I bought this after my old electric blanket started smelling like smoke and broun burnt looking places made me afarid to use it again. I decided to buy the water heated pad for the safety reasons but since using the neat pad, I noticed that my skin was not as dry in the morning and I now do not wake up scratching anymore.Not sure if electric radiation from the old blanket was bad for me but not a concern with the water heated pad.Then after almost 2 years I may have overfilled the tank, but for whatever reason it stopped working. I called amazon and they gave me the Neat store customer service line and left a message. The next day, neat called me back and when we were unable to get it working, the sent me a new heater section for free.Not only a better mattress pad, but excellent customer service. I dont think the makers of my old electric blanked would have cared, but Neat store did.

Awesome product and awesome support ! Have an unheated finished attic bedroom with limited access ( small L-shaped stairs ). So when we moved in my late wife and I decided on a waterbed as it comes in pieces and is heated. Plus we both liked cool air and warm bed. 10 years ago the mattress leaked and we got a replacement. Right before this past Thanksgiving the heater failed. Knowing it had to be drained to replace it , I opted to ditch it and get a “bed in a box” mattress for the frame. Was so cold , I tried sleeping with an oil filled space heater but that was too stuffy. Found the Aquapad online and purchased right before X-mas. Amazon screwed up the delivery , so didn’t get a chance to set it up until right before New Year. 1st night I climbed into a nice evenly heated bed again !But the product was making a weird beep in the middle of the night. So called the number and Lina ( their support person ) was extremely friendly and nice. She suggested I unplug it for an hour or two and try it again ( New Years eve). It happened again so day after New Year called her again and she said this is the 1st time they have heard of this and she was going to send me a replacement unit.Gave her my Amazon order number and she pointed out I hadn’t clicked on the $70 off coupon , so she went ahead and credited my account ! New one arrived and all is well ! THANKS LINA !!!!