Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Purchased this as a gift from my manager. Learn a lot.

Truly one of the most practical and brilliant business books, and this from someone who loathes the average "New York Times best-selling business book!". This book offers deep insights into the human psyche around relationships and interactions, communications and relating to one another and the world of things that can go wrong - that does go wrong - on a daily basis. It applies to your relationship with your boss, business colleagues, partner, spouse, co-worker, friends, and your entire ecosystem. If you want something, you need to be able to communicate it. If you don't want something, you must be able to say it and every interaction has consequences. Do you want to keep the relationship? Do you want to be liked, trusted, loved, adored and still firm in your views? Or do you want to stay in the constant prison of power struggle, victim mindset, false stories and breakdown of communication with roller coaster of emotions? I've already started using the tools in Crucial Conversations with my spouse. Right now, I'm happy to say that my relationship is in a very good place, but as I read the book, I reflected on years of misunderstandings and jumping to conclusions and seeing where I would often take the doomed route to nowhere, rather than the safe and smart path to a place of mutual understanding, trust and love. So I've started applying these principles and teaching my husband how to look for signs and how to communicate to me when he feels unsafe or unhappy in a conversation, or as the authors put it, when "dialogue" stops, because when you step out of dialogue, all breaks down, so the goal is to stay in dialogue when stakes are high, when emotions are strong. Another great tool you learn in this book is to state the mutual purpose and draw from that to bring yourself and the other person to the same side. As you begin the process, you can create safety and trust by doing this very early on. If you believe that communication is at the heart of getting things done, building relationships, creating an impact, as I do, then this is one of the BEST books on communication when stakes are high, and if you are able to have a powerful crucial conversation, if you can train yourself to do this with the help of the amazing techniques in this book, then you have a rare gift that helps you in all areas of life. I've started recommending this book and even sending it to my clients, and teaching the principles in my coaching sessions. It is even worth a re-read. Highly recommended.

This book is just amazing. It examines many situations of conversations which could be critical to our life and to out wellbeing. It gives practical tools and analysis about how to carry on a conversation. Highly recommended!

Life changing. Buy it. I have ready few books that have truly changed the way I interact with the world. This is one of them. I read this book in the mists of a messy divorce and it really helped to clear things up. It showed me that I was going about conversations in completely the wrong way. I wish I had found this sooner in my life. It would have changed so much. It will teach you how to interact with people when it matters most. Whether its partners, children, parents, manager, boss, strangers or friends you are most likely messing up your conversions and not even noticing it. I can not recommend this book enough. I recommend it to everyone who asks me about books or if I think it can help them. Its also available on audiable. I have both. However you get it, get it. This book is paired amazingly with Chimp paradox. These 2 book are my killer combo recommendation. Once you have finished it, take some time to reflect deeply. You'll be surprised what you discover with your new knowledge.

good book