Laminator Machine 11X17 with 70Letter Size Laminating Sheets for A3/A4,13Inch Wide Thermal Hot&Cold 2Roller Lamination Laminated 3-5mil for Office Home School Teacher,with Paper Cutter,Corner Rounder

Easy to operate! Love the size

Love this laminator

We chose this model as it allows 11x17. The first one jammed by somehow rolling up the laminate around the roller. It was the second sheet I tried and did not realize something was going wrong. It ended up getting jammed enough I could not reach any of the sheet to manually pull it out, even using tweezers. This was a Sunday night and I emailed their support as described in the user manual. I received a response that night and after exchanging a few emails including my proof of purchase, they sent out a replacement. I received the replacement on Tuesday. We are very happy with the customer service and using it for a week now, have not gotten any laminate jammed up again.

This laminator worked fine for 10 months and then one day it just stopped heating up. I contacted this seller and they addressed my issue immediately. Within 5 days I had a new laminator. They shipped it for free and I did not have to return the old one. Great customer service. Thank you.

When I first opened it I used it on one sheet and it worked. I threw the box away then a few days later (today) I’m trying to use it again and it turns on but it won’t get hot. There’s some other reviews like this but when theyre overwhelmingly positive I ignore the bad reviews because I figure it won’t happen to me. I was wrong this time! But I emailed the seller and they offered to refund or send me a new one without even needing to return the defective one. That’s all I could really ask for at this point! I’m happy. Hoping I get a good one this time. When it worked it worked wonderfully!

**UPDATE** I emailed customer service, and in a couple of hours, a representative replied, offering a full refund on my purchase or a new replacement at no cost to me. I don't even have to send the bad one back to them. I will certainly purchase this brand in the future. I updated this review from 1 to 5 stars.I purchased this same laminator a couple of years ago and it suited my needs until it would no longer heat up. I figured it held up well for the amount of use it had, so I bought another. The new one worked about the same as the first, but with minimal use it suddenly started jamming. I tried different sizes and thicknesses of lam sheets, but it still randomly jams. It seems to do it less when I let it warm up for a long time, but it will still do it at times after adequate warm up. It could just be a lemon - it is just always a pain when something you rely on doesn't work correctly.

Have had this only 4 months; worked fine until today...now it won't heat up. We use it approximately 3 times a week, sometimes less. I don't recommend this product.

It's really good.