Trusted Advisor: 20Th Anniversary Edition
Product ID: 374751842
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The 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors.In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters. This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others’ successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others. Review: Must Read for Anyone in Client-Facing Roles. - The Trusted Advisor is one of the best books I’ve read on building long-term client relationships. It goes beyond technical expertise and focuses on how to develop trust, credibility and genuine connection with clients. The authors explain with real examples how listening, empathy and honesty create stronger partnerships than simply “selling” solutions. What I loved most is how practical the advice is, it shows exactly how to shift from being just a service provider to becoming a true trusted partner. The balance between psychology, communication and professional skills makes it applicable across industries, whether you’re in consulting, finance or entrepreneurship. A book I’ll keep revisiting, because every chapter gives you something actionable to improve client interactions. Highly recommended for anyone who wants to succeed in advisory or relationship-driven careers. Review: Best buy - Best quality
| Best Sellers Rank | #8,065 in Books ( See Top 100 in Books ) #45 in Industries #351 in Analysis & Strategy |
| Customer Reviews | 4.4 out of 5 stars 1,632 Reviews |
M**A
Must Read for Anyone in Client-Facing Roles.
The Trusted Advisor is one of the best books I’ve read on building long-term client relationships. It goes beyond technical expertise and focuses on how to develop trust, credibility and genuine connection with clients. The authors explain with real examples how listening, empathy and honesty create stronger partnerships than simply “selling” solutions. What I loved most is how practical the advice is, it shows exactly how to shift from being just a service provider to becoming a true trusted partner. The balance between psychology, communication and professional skills makes it applicable across industries, whether you’re in consulting, finance or entrepreneurship. A book I’ll keep revisiting, because every chapter gives you something actionable to improve client interactions. Highly recommended for anyone who wants to succeed in advisory or relationship-driven careers.
R**R
Best buy
Best quality
S**L
Four Stars
Good one
N**N
It's like a wake up call from the comfort zone
Excellent content, presented extremely well. Very useful for anyone in jobs / careers where interpersonal skills and interaction quality is critical. Every element of the book is relevant in today's business context and in fact, you can start at any page and all of it will be practical. I have begun to use this book as my daily skill improvement pill, one page - one practice - a day to diligently apply and develop.
N**D
Five Stars
Must read for customer centric businesses.
R**N
Paper and print was not good.
Content is excellent
A**R
Five Stars
Delighted experience, advance delivery...
M**I
Four Stars
Must read
S**R
Must Read, No I Mean MUST Read!
Probably the best business boot I read. It relfects basically on being honest and making your client's success be your success. For young professionals starting a career and looking for a foundation, this is a must read. When I retired, I gave out five copies of this book to staff.
L**O
A must for consultants.
A must for any aspiring consultant, great reading for learning for those passionate about the advisory world.
J**A
Good book!
Excellent book! This book is for everyone, the information applies to all situations were you have to deal with people.
Q**Q
Physical quality of book
There are so many fold marks on the cover and the binding does not look secure. Disappointed in physical quality of the book
A**Y
Excellent Book
This is a great book that really helped me to carry through my career. It establishes the attitude to be "trusted". Many useful tips, great read.
Trustpilot
3 weeks ago
2 weeks ago