Can I return the product if I don't like it?

depends on where you bought it.

Hi les white, It's not pre-installed on the TV, however, you might find it on the app store or use an external device with the app on it. Sony support UK

Is this tv a smart tv ?

Hi DollyD, No, this is an Android/Google TV. Google and Android TVs can access the Google Play store and download apps. Other smart TVs come with pre-installed apps and are unable to download additional apps. You can download apps by accessing the Google Play Store on your Android TV and Google TV. To read more about this topic, please check this link: https://cutt.ly/wwopzUkD (Copy and paste the link into your web browser). Full specifications can be found here: https://cutt.ly/vwoplmxH (Copy and paste the link into your web browser). Sony Support UK

Why is this product - Sony BRAVIA | KD-43X75WL listed as having 120hz, and 2.1 HDMI when on other sellers websites this model does not have these?

Hello Yogi, The Sony KD-43X75WL has HDMI 2.1 ports, but the refresh rate of the screen is 60 Hz. You can find all the specifications for this TV on this link: https://cutt.ly/8wfdoDxq (copy & paste to your browser). Sony Support UK

BRAVIA, KD-43X75WL, 43 Inch, LED, Smart TV, 4K HDR, Google TV, ECO PACK, BRAVIA CORE, Narrow Bezel Design

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