How do i return item and get a refund?

Contact the seller first and then Amazon if you are having problems with it. You should be able to do that from where you view your order.

How do you chose among the 6 tones? the instructions do not address this. And there appear only 3: vibrate, alarm, and vibrate + alarm.

The 6 tones will go off if you have it on A (alarm) or VA (vibrate and alarm). Each time the alarm is activated a different tone will sound.

We have tried the alarm for two weeks and still wetting the bed even with the alarm ringing. Is this part of the process?

This happened to me too but I realized that it was because the sensor was not placed right. I had mine placed so that as soon as there's any wetness, it goes off. I have a boy so it's very tricky. Hang in there, it gets better 🙂🙂

THe clip has been coming off my child's underwear, anyway to tighten it?

The clip should not be coming off. I suggest you return the device as soon as possible. But first ensure that child is not pulling clip off and also that you have clipped it properly.

Number of Batteries	2 AAA batteries required.
Voltage	3 Volts (DC)
Control Method	Touch
Sensor Technology	Contact Sensor
UPC	188813000247 633653415022 188813000353
Manufacturer	PottyMD LLC
Part Number	W103B
Item Weight	4 ounces
Product Dimensions	2.76 x 1.73 x 0.94 inches
Item model number	Wet-Stop3
Batteries	2 AAA batteries required.
Is Discontinued By Manufacturer	No
Size	1 Count (Pack of 1)
Style	Compact
Material	Plastic
Shape	Rectangular
Item Package Quantity	1
Display Style	Digital
Special Features	Alarm and Vibration
Included Components	Alarm Unit, Printed Instructions in 6 Languages, Reward Chart & Star Stickers, Sensor Cord
Batteries Included?	No
Batteries Required?	Yes
Description Pile	Alkaline
Warranty Description	One year manufacturer warranty against defects.

Wet-Stop

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