Why can my desktop display on both monitors, but my laptop cannot transmit any video? What can I do?

Please use the USB-C to USB-C cable in the package and connect it to the Thunderbolt port on the laptop. Note: You need to make sure your laptop has a USB-C full-function port. If you are not sure, please contact minisopuru to confirm for you

Does it support 4K@60Hz?

Of course, the dual HDMI ports of this KVM SWitch support up to 4K@60Hz.

Is it compatible with MacBook and does it support 21:9 ultra-wide screen monitors?

Sorry, this KVM Switch does not support MacBook and does not support 21:9 ultra-wide screen monitors.

Can this KVM Switch charge the laptop and external devices?

Sure, the USB C KVM Switch supports Max 100W for charging laptops and 15W for charging external devices. Note: If you charge your laptop, you need to use the original adapter of the laptop to connect to the USB-C PD port of the KVM to charge.

What's included in the package?

1* KVM Switch,1*36W Power Adapter,1*3.3ft USB-C TO USB-C Cable (for connect laptop),2* 5ft HDMI TO HDMI Cables,1* 3.3ft USB C TO USB-A Cable(for connect USBA port of the desktop),1*2ft USB Switcher,1* User Guide

Minisopuru Dual Monitor KVM Switch Docking Station for Laptop & Desktop - with 4K@60Hz HDMI,15W Charge, EDID, 5 USB A USB-C, Audio, for Thunderbolt 5/4/3, USB-C Windows Laptops(Not Support MacBook)

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