Shark Robot Vacuum & Mop Combo, PowerDetect NeverTouch Pro, Pad Wash & Dry, 60-Day Debris Capacity, 5PowerDetect Technologies,White,AV2800ZE, for Carpets & Hardfloors

I had this for 5 months and it malfunctioned and it would not dislodge from the docking station. I called the customer support help line and although it was frustrating going through all the procedures to get it unlocked from the docking station the tech was patient and walked me through the process. In the end we were unable to get the unit dislodge from the docking station. The company eventually sent me a brand new unit without hesitation and honored their warranty after all else failed to fix the problem. I got the new unit within a day and am back to cleaning the house. I would give them 6 stars for their responsiveness and assistance through the process. If customer service and honoring warranty is important to you, as it is to me, I would say you won’t go wrong purchasing this robot vacuum/mop. FYI, prior to the unit malfunctioning, it worked well and kept my floors and carpet very clean. Thank you Shark for your help, excellent service, and great product!!!!!

I've had an older Shark robot vacuum for several years & it works great - never struggles with area rugs and works well. I decided to upgrade to a Shark robot vacuum + mop combo. Out of the box, the "never touch" 60 day model AV2800ZE was easy to set up & I love the ease of access to the clean & dirty water tanks. So I set it up, sent it off to map the house, and was underwhelmed by the way it struggles to go over all the area rugs. Doesn't matter if they're thin, thick, lightweight, or have non-slip (heavier) backing - every time this robot transitions from solid surface to an area rug, it "trips" (my old Shark robot has zero issues with these same rugs). At one point I heard it in the hall sounding obviously stuck on something and when I went to investigate, it was stuck on a corner and tangled in the hall runner to the point that it frayed my new area rug! I decided maybe that was just a fluke & I'd let it finish mapping the house then send it for an actual vacuum session & see if it improved once the "obstacles" were known. I will say it does vacuum well and even though I'd just vacuumed with my upright vacuum, this little robot still managed to find more debris so in that regard, it's fine. But the area rugs were still a struggle. I've posted a sped-up vid of sending the robot to vacuum a specific room and in the video you'll see it tripped over the area rug, made a few passes, then inexplicably decided it was done in that room and sent itself back to the dock (it was fully charged & did not need to empty any debris). It barely vacuumed 1/5th of the room and was less than impressive in the way the area rug outwitted it. And if that wasn't enough, I sent the robot to mop the dining room and it left entire mapped areas untouched before deciding it was done and returned to the dock. Finally, although my old Shark and this new Shark use the same SharkClean app, the interface completely changes for each device. The old Shark has an easy to use interface that allows me to actually map each room the way I want it to map but the new device somewhat forces what it thinks each room is, then makes me "separate" rooms and then merge them back together - hard to explain but it's just frustrating that the new device doesn't have the same functionality in the app as the old one - and it's bizarre because I toggle between the two Sharks in the app and the interface totally changes from one to the other, and not in a good way. So for $800 I expected this to work just as well if not considerably better than the $200 Shark robot vacuum I've had for 5 years but it falls short in every way. I had such high hopes & was beyond excited to buy & use this new Shark I'd splurged on, but I'm so disappointed with this purchase. Will be returning it promptly and sticking with my old Shark robot vacuum and a regular old mop, I guess.

I bought this as a gift for my niece to help her keep her apartment clean. The apartment is an unusual shape and also hosts three cats and a German Shepherd. We have encountered two small problems with the product The first is that the robot would not start its exploration run where it maps the rooms. The app showed an animation indicating that the mapping was in progress, but the robot never left the base where it was charging. Canceling and retrying yielded the same results every time. Eventually we force-quit the iOS app, and this time the exploration worked and built an accurate map of the entire floor. The second issue is that the robot failed to remove the dirty water of the first mop cleaning into the gray water tank of the base. Instead it spilled onto the floor around the base. But this turned out to be human error: the lid of the gray water tank of the base wasn’t completely closed, preventing it from producing the suction needed to lift the water up into the gray water tank. Other than that, the robot works really well. It required minimal assembly to put into service, it is quiet, and vacuuming and mopping work well. It has handled obstacles, irregular boundaries and rugs well, even when the edges weren’t lying flat.