My mouse sometimes loses connection, what should I do?

The mouse will enter sleep mode after 8 minutes of inactivity.press any key to wake it up, and then click again to use it normally. Note: This is not a disconnection, it's just entering power-saving mode.

The package includes a USB receiver, but the link mentioned a Bluetooth mouse. Is this a Bluetooth mouse or a USB mouse?

This mouse offers USB-A receiver and Bluetooth connection. The BT mode supports devices with Bluetooth connection functions such as Mac Book/Chrome Book/tablet/phone, and the USB-A mode supports devices with a USB-A port such as desktops/laptops

The mouse pointer is too slow or too fast, how can I adjust it?

This wireless mouse has 4 levels of DPI adjustable: 800-2400DPI. It is recommended to use 800/1200 for browsing and 1600/2400 for precision. You can adjust the appropriate DPI by pressing the button below the scroll wheel

The Bluetooth mouse includes a USB receiver, but I cannot find the receiver in the package I received. what should I do?

The USB receiver of the mouse is stored at the bottom of the mouse. If you still can't find it, please contact Amazon customer support, and we will handle it within 24 hours

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