Why do some customers mention that our Magic Keyboard has weak magnetism or can't hold the iPad?

This issue is caused by model incompatibility.Our Magic Keyboard is only compatible with IPAD PRO 13 (M5 2025/M4 2024) .For other iPad models,the magnet alignment differs,leading to weak magnetism and failure to securely hold the iPad.

Why did some customers receive a product with stains that looks like it's used?

We're sorry for the inconvenience. All products we sell are new and quality-checked. Shipping and item condition are managed by Amazon's system. Please contact Amazon or us via Amazon for assistance if you face this issue!

Why can't my iPad power my Magic Keyboard?

Our Magic Keyboard connects via Bluetooth and requires separate charging. It doesn’t rely on iPad power. Simply pair it with your iPad via Bluetooth for a stable connection. Let us know if you have further questions!

Why isn't the magnetic feature on my Magic Keyboard working with my iPad Air M2/M3?

The magnetic arrangement is different, causing repulsion and preventing proper attachment. For a Magic Keyboard compatible with the iPad Air M2/M3, please reach out via Amazon. Thank you.

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