Why can’t the camera connect to Wi-Fi or the app, or why is it unstable?

Keep the camera within 7m of your router, ensure your phone and camera are on the same Wi-Fi, and disable AP isolation on your router. If issues persist, remove the G5 Pro from the Home app, delete and reinstall Aqara Home, and restart your phone.

Why is there a delay in recording after motion is detected?

In the app, adjust “Detection Sensitivity” and “Detection Frequency” to higher levels for faster recording and fewer missed events.

Does the camera have IR lights? Does it support night vision?

G5 Pro uses advanced “True Color Night Vision” instead of IR lights, giving color images even at 0.01 Lux. In total darkness, you can turn on the built-in spotlight. So the camera is not equipped with infrared light.

How can I confirm if my desired installation spot is suitable?

Make sure the area has a strong Wi-Fi signal (within 7m of the router with no obstructions). We include a 2m USB-C to USB-C cable; you can use up to a 5m cable. Ensure a power outlet is available within that range.

Mounting Type	Ceiling Mount
Video Capture Resolution	1920p
Colour	White
Number of Items	1
Included Components	Camera, Instruction Manual, Mounting Screw
Wireless Communication Technology	Wi-Fi
Effective Video Resolution	2.6
Viewing Angle	134 Degrees
Installation Type	Freestanding
Night Vision Range	15 Metres
Voltage	5 Volts
Item dimensions L x W x H	10.1 x 7.3 x 9.8 Centimeters
Water Resistance Level	Waterproof
Flash Memory Installed Size	8 GB
Batteries Required?	No
Item Weight	0.5 Kilograms
Low light technology	Night Color
Alert Type	Customizable sound and dimmable spotlight
Room Type	Hallway
Video Capture Format	MPEG-4
Specific Uses For Product	Surveillance
Net Quantity	1 Count
Effective Still Resolution	4 MP
International Protection Rating	IP65
Maximum Webcam Image Resolution	4 MP
Control Method	App
Manufacturer	Lumi United Technology Co., Ltd
Item model number	CH-C07E
Product Dimensions	10.1 x 7.3 x 9.8 cm; 500 g
ASIN	B0DPX6H1FY

Aqara Camera Hub G5 Pro WiFi, Color Night Vision Security Camera Outdoor, 2.4/5Ghz WiFi, HomeKit Secure Video, Thread Border Router, Local Detection, Thread/Zigbee, Supports Alexa,Google Home (White)

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