I don't understand-- it's meant to heat the eyelids, but a plastic lip seems to block the gel pack in order to keep it in place?

I have used the plastic mask and inserted gel pack without an issue.

The video says it works about 90 times. Then what? Do you need to buy another one?

Yes. The heat packs are good for about 90 uses and then additional heat packs need to be purchased. You can visit www.tearrestore.com for more information.

Company only plz: does this have bpa? it didn't say

Hello, This is Joe from TearRestore. We have material test reports and there is no BPA. You can reach out to us at our email (on our website) and we would be happy to share the data.

What if the heat doesn't seem to be lasting more than 10 minutes?

The heat packs are tested to make sure they maintain therapeutic heat for at least 10 minutes. Your skin may be getting used to the heat which could be why it doesn't feel as hot. It should still be providing enough heat for at least 10 minutes. If you think you have a defective heat pack you can reach out to TearRestore directly and they can help.

Package Dimensions	16.61 x 11.2 x 9.7 cm; 168 g
Target Age Range Description	大人
Skin Type	敏感。
Color	色は異なる場合があります。
Material Type	フラシ天。
Special Features	再利用可能

TearRestore オープンアイウォームコンプレッスマスク ドライアイ用 - スタイや刺激のための加熱圧縮 - 再利用可能、便利、効果的、FDA承認

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TearRestore オープンアイウォームコンプレッスマスクドライアイ用 - スタイや刺激のための加熱圧縮 - 再利用可能、便利、効果的、FDA承認