Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees Hardcover – March 26, 2013

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney