---
product_id: 62888864
title: "Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies"
brand: "philipp klaus"
price: "32.15 OMR"
currency: OMR
in_stock: true
reviews_count: 13
url: https://www.desertcart.com.om/products/62888864-measuring-customer-experience-how-to-develop-and-execute-the-most
store_origin: OM
region: Oman
---

# Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

**Brand:** philipp klaus
**Price:** 32.15 OMR
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies by philipp klaus
- **How much does it cost?** 32.15 OMR with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.com.om](https://www.desertcart.com.om/products/62888864-measuring-customer-experience-how-to-develop-and-execute-the-most)

## Best For

- philipp klaus enthusiasts

## Why This Product

- Trusted philipp klaus brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

## Images

![Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies - Image 1](https://m.media-amazon.com/images/I/81dslF+HB0L.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    Brilliant book with lots of practical advice
  

*by A***B on Reviewed in the United Kingdom on 4 September 2015*

Phil's book gave me a great, fresh and coherent perspective on customer experience.I wrote my Master's thesis on the field of customer experience and this book shows not only the academic relation but guides me towards a practical approach. It is very well written and structured. The book explaines not only the concept of measuring customer experience extremly well but also provides a clear plan to design customer experience strategies.I will definitively apply Phil's recommended step by step instructions on managing customer experience.

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    A must read - all science no fluff!
  

*by E***H on Reviewed in the United Kingdom on 24 March 2015*

I bought this book to understand the origins of Customer Experience with a view to understanding how my organisation uses CX and what it could do better.After reading this relatively short book, I feel armed with research-based, empirical evidence about what to try - facts are used instead of vague marketing hype.  This concise and well written book is a worthwhile purchase and one I know I will read and re-read when considering CX implementation, and persuading others of its benefits as "the new competetive battleground".

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    Highly recommended
  

*by M***A on Reviewed in the United Kingdom on 22 September 2015*

Measuring Customer Experience offers a detailed and complete explanation of what CX is and why it is so important for managers measuring and managing it.Phil introduces a new method to measure customers' perception of services, which is not limited just to the perception of the service quality, as SERVQUAL does, but takes into account customers' experience with the firm even previously and after the purchase. I read the book to have a more comprehensive understanding of CX, as I was writing a research paper based on the topic. It guided me through the process very well and represented an indispensable sources to consult.

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*Product available on Desertcart Oman*
*Store origin: OM*
*Last updated: 2026-03-11*