IBC-3200R Electronic Bidet, White

We really like the design and functionality of this bidet. The only issue is that the plastic holding the slow close mechanism on the lid broke and I don't see any options for customer support to get a replacement lid. A $500 bidet that you can't get service parts for I'm now seeing isn't such a great purchase. Happy to update my rating is someone from the company can reach out. Otherwise, I don't see any option for technical support.

Love this product! Once you try this, you’ll be hooked too!! No more stains in underwear! Gets you clean as a whistle!!

Good product when it works but lots of luck if something goes wrong- the remote for example. It appears you have to buy an entire new unit to get a replacement remote- and the "help" phone number listed on the seat and in the manual? Doesn't connect to anything. I've had my unit for a bit over a year. It works when it wants to work- then surprise! Nothing! I would steer clear of this bidet.

At the time, I could find no detailed information about this model online and decided to take a risk and purchase it from Amazon. I found several websites for Izen products but they seem to be out of date, in Korean only, and do not list this model as a current model. The unit is marked Made in Korea and seems to have a US-based customer service number which I have not used. The 24-page English instruction manual very was a pleasant surprise. Although I noted a couple of misspellings and typos, it is grammatically-correct as if it were written by someone fluent in English. That said, installation and usage is straightforward, and I have not had to rely on the manual. This unit requires a cold water connection and 3-prong 120VAC, 60Hz, 660W electrical connection. The wash water heater is rated at 600W, while the air dryer is rated at 250W. I did not have to buy any additional parts to complete the plumbing installation. The kit is supplied with a chrome-plated brass tee connector (one 3/8" female compression to two 3/8" male compression connectors), a 20" long white braided-reinforced PVC supply hose (3/8" female compression to 1/2" NPTF connector), and a 16" long braided stainless supply hose (3/8" female compression to female toilet fill valve connector). The tee fit perfectly on the toilet supply valve and I chose to reuse the existing toilet supply hose as it was fairly new and shorter than the one supplied resulting in fewer bends. I thought it was odd that the 20" supply line for the seat was not stainless-braided to match the toilet supply line, but it appears to be of high quality and matches the color of the seat. The inlet water connection can be swiveled about 180 degrees to reduce bends and kinks in the supply hose. The inlet is glass-reinforced nylon, somewhat thin, and seems to swivel too easily, but so far it has not leaked with only a hand-tightened connection. The electrical cord exits the underside of the right edge on the opposite side of the water inlet valve. However, the cord is only about 4ft long with a straight 3-prong plug. I chose to run an extension cord to an existing GFCI outlet with a plug-in surge protector. Due to the nature of the product, arrange the cord with a drip loop to reduce shock hazards. That is, if your toilet tank or seat leaks, you don't want a stream of water flowing down the cord and into the socket, even if it is GFCI-protected. The seat uses an adjustable bracket to attach to the bowl and accomodates a variety of hole spacings. It fit perfectly on my elongated 2-piece toilet with room to spare between the seat and tank so that the cover lifts and stays up. The bracket is glass-reinforced nylon and seems somewhat thin in places, but has held up so far. The manual warns not to overtighten the bolts as it will flex the bracket and possibly snap. I recommend shimming flat rubber washers on the upper section of the nylon bolts to reduce the bowing of the bracket. The seat has rubbery feet that contact the rim of the bowl and they seem to help minimize side-to-side, front-to-back shifting while in use. There is a pushbutton mechanism which quickly releases the seat from the bracket and simultaneously drains the internal water tank for cleaning, storage, or maintanence. However, note that the water line and electrical cord straddle the bowl and must be disconnected in order to completely remove the seat. The wireless remote measures roughly 6-3/4 x 4-1/2 x 1" and includes a mounting bracket with screw holes and double-sided tape, but does not include screws for mounting the bracket. The remote seems to be infrared. Directly above the water inlet is a darkened translucent housing with the red power indicator LED, a red Energy Saver indicator LED, and presumably the infrared receiver. The remote does not have to be pointed directly at the unit to operate, but probably needs to be close to each other in proximity. My remote is about 3ft away and pointed at the ceiling when mounted on the side of a cabinet. The kit includes two AA alkaline batteries for the remote. The seat has a Skin Sensor which deactivates features when the seat is not in use. This prevents the washer and dryer from activating when no one is sitting on the seat. I usually keep the seat in Energy Saver mode which is supposed to keep a seat and water temperature of 89.6F. Energy Saver is turned off if the power is interrupted. The seat heater and water heater can be deactivated if not needed, saving additional energy. The manual recommends keeping the lid closed to save energy as well. Both lid and seat are also soft-closing. I noted a few times that the water temperature was shut off and the nozzle position reset to default resulting in a surprising shot of cold water. I'm not sure if this was caused by someone playing with the remote, a glitch in the seat, someone bumping the power plug, or a blackout/brownout during the day. If you preselect the temperature, pressure, and position initially, this seems to guarantee consistent and expected operation every time. There does not seem to be much of a difference between intermediate water pressure settings although there is a difference between the lowest and highest settings. If I were to suggest an improvement, it would be to have user programmable profiles to reduce the amount of buttons pressed. For example, User 1, User 2, Guest, etc. It might also be nice to have bidirectional communications with the remote so that when the skin sensor on the seat is triggered, the lights on the remote confirm the temperatures, positions, and other options currently set. The air dryer function is very slow. It provides a good stream of warm air, but you will have to sit for a long while if you expect to be completely dry. I also noted that the air heater causes the bathroom lights (LED) to flicker. Overall, I think that it's a good value at about half the price of comparable electronic bidet seats from other manufacturers. Although it is mostly plastic, it seems to be well constructed, well thought out in design, and serves its purpose. Hopefully it lasts a long time with no leaks. UPDATE 6/18/2015: The reset of the settings on the remote seems to be caused by pressing the STOP button. I pressed STOP initially to cause the LEDs on the remote to light up so I could verify the settings, and a split second later I could see the water temp switch from the default middle position to off. However, on subsequent pressing of STOP, I was unable to get it to happen again. It might be a defective remote. Also, the button membrane label on the remote has started to lift from the bottom right corner. The adhesive is failing, or it wasn't applied flat. UPDATE 12/24/2015: I continued to have problems with the remote resetting, so I removed the 4 screws from the back of the unit and reseated the two cables from the membrane switches to the board. I have not had any problems with it since. The circuit board inside the remote is also marked Samsung for the models built for them by Izen. My family uses the system daily and it has been working reliably over the past few months and we are very happy with the purchase. I purchased another for elderly relatives and they are very pleased with the product as well.

Great reliable product. Highly recommended.

I like the bidet a lot, works great, but the remote control after 2 months of use stops working!!

i ordered above product but i got izen bidet, which i was searching for. great purchase.

After using a bidet while traveling, I bought a Luxe Neo 120 about a year ago. Since then I guess I figured that if a basic bidet is good, a more advanced model with more features must be better. I was wrong. I've been switching supply hoses in this house to braided stainless steel hoses after a hose broke, so I was thrilled when my old bidet came with a braided stainless hose. I was less than pleased when this bidet arrived and I realized that it is necessary to use the thin plastic hoses that come with it. The stainless hose was removed and set aside. Because my toilet is on the other side of the room from the sink I have no hot water valve near the bidet, so I didn't connect a hot water hose. (The bathroom is as far as possible from the hot water heater, so it's a minimum of two minutes of running water before hot water reaches the bathroom anyway.) The instructions do seem to warn you to run a hose to the hot water fitting even if you're not using it. ("If you use only cold water, please connect the tee valve & urethane hose between water shutoff valve on the wall and the unit.") With no valve near my toilet, there is nothing to connect it to. The bidet's hot water intake leaks a steady drip of water if you connect only a cold water hose. I went to the local big box home improvement stores to get a cap for the hot water intake. It should be no problem, I thought, I'll just bring the one that's there that holds the hose in place, and get a closed cap to stop the leak. Wrong again. This cap seems to be metric, and no one here sells anything that's even close in size. I tried the plumbing departments and came up empty, and even tried hardware, hoping maybe I could find some kind of stainless steel cap nut or something that could close that fitting. No one had anything that fit. I left the bidet on the toilet, shutting off the water when it was not in use, while I searched online. In the meantime I evaluated the bidet. With all the strange language translations in the instructions, I assumed that "enema wash" was another mistranslation. To my knowledge, a bidet is for external cleaning, not an actual enema. And yet this is the one thing that is very much an accurate translation, at least for the bidet I received. It produces a pinpoint accurate stream of water that can absolutely become an enema. No thank you. After a couple of days of uncomfortable attempts I switched to "feminine wash", which requires repositioning to get the water to where it needs to be. I was already planning to switch back to my old bidet when I sat down on this model's toilet seat lid. Since I don't keep chairs in my bathroom, if I need to sit down the toilet seat lid is the place to do it. With my old painted wooden toilet seat/lid, this was never a problem. With this thin plastic one, it caves in when my full weight is applied to it. There is a warning in the instructions: "Please do not step up on the lid and do not put the heavy weight on the cover." Apparently an average adult is too heavy for this lid. Yesterday I removed this bidet, re-installed my old one, and mopped up the floor for the last time. The leak was the biggest problem for me. If you have a hot water valve near your toilet you won't have that problem. You must use the included plastic hoses, you cannot replace them with standard or braided stainless steel toilet supply lines. Not being able to sit on the lid is also a problem for me. And if you need regular enemas, this may be the bidet for you. It is not for me.