How To Offer 5-Star Service At Your Salon And Make Big Money! (Ready, Set, Go! Books) Paperback – December 9, 2013

If you’re a salon owner or manager, How to Offer 5-Star Service at Your Salon would be a perfect staff read. If you’re a cosmetologist looking to improve your customer service and sales skills, this book will help you as well.The salon industry is a competitive business, with salons on just about every corner. So what sets yours apart? Authors Grissler and Ryant have developed a whole book on how to set your salon apart: 5-star (VIP) service.The thing is, many of us have never experienced VIP service, so how would we know how to implement it? The first few chapters give easy explanations and examples of 5-star service providers, such as The Ritz-Carlton and Four Seasons hotels. The thing is, 5-star service doesn’t involve lots of money—it’s really about paying attention to your customers and serving them in a way that goes beyond their expectations. And in today’s drive-through economy, this extra treatment is unexpected and appreciated.If you’re a salon owner or manager and want to implement this type of service, which will drive clients to your salon and boost sales, you may have to teach your employees what VIP means. The authors provide ideas, such as booking a room at a 5-star hotel so employees can experience this level of service, and perhaps raffling off the room or giving it to the top-selling employee for the evening.The book also includes tons of specific ideas on how to implement 5-star service—from boosting the salon’s appearance to direct interactions with customers.Instead of a general book like Who Moved My Cheese?, choose this one for employees and watch the transformation in your salon.

This book is good for salon owners and managers. There are some tips for employees. As a commission stylists a lot of the information is this book wasn't relatable.

I have just finished reading this book. I have 3 currently from Ready,Set,GO!! Beauty Books. I have always wanted to offer 5 Star Service in my salon. For years I always thought I was giving my clients the best service. Well after reading this book I truly understand what it means to offer 5 Star service and keep my customers. I will take every step and teach my staff what it takes to be the best. Amazing how the book breaks down services, front desk, and all the areas and aspects of what your customers expect and how to do it. That's the best part many of us think we offer great service when in fact its just OK, I have already had customers thank me for some of the things we have implemented from this book, Its only been a few weeks but my staff and customers love what we are doing!!!!

I leave this in the break room at the salon and print out certain excerpts - which I place on the fridge so that my employees can read and get informed. I find that after reading this book I, and my staff, are inspired and motivated to provide top notch service at the salon. Even if you're on a budget or running tight on funds, this book provides simple tricks that can make your service 5 star for your clients. If you're not going to read it? Leave it in your break room! Your employees will benefit greatly, mine sure did.

I have owned my salon for ten years and thought I had my customer service down to a science. Now, I truly understand what good service means in the salon. My customers have noticed and my bottom line has increased, as I have implemented many of the books ideas! Great facts, great ideas and old school etiquette that is simple to install in any salon - small or large.

This book provided great tips on how to improve a salon even if you are on a budget.