Terra Kaffe Super Automatic Espresso Machine - App-Enabled Coffee Machine - Auto Wake & Sleep - All Milk Types - Roaster-Approved Espresso Settings - Cappuccino Machines for Home - White TK-02

I love this machine!! No other coffee anywhere else compares to what I get at home. It’s a little more work than my previous keurig machine was but all I have to do is add water, empty the drip trey and wast bin after every few cups of coffee, but that’s it. It cleans itself! Took me a little while to tweak the recipes to my liking but after that it’s perfect every time. I should not that I only drink black coffees and espresso so I don’t have any experience with the milk attachment.

Great package of necessities and awesome product. Shipped and received very quick, highly recommend!

Great all in one package with everything you could need for your TK2.

More towards 2.5 than 2 stars. TK-02 makes good coffee. I have tried virtually all of the drinks on the menu and each is well made and consistent but more than a little slow. Downside, it requires a lot of maintenance. Every day the drip tray and grounds container have to be cleaned or the big warning shows up on the menu screen. The drip tray under the machine covers the entire bottom of the unit. It is more than a little awkward to move from the bottom of the machine to the sink without spills. The grounds container is easy to remove and clean. Just don't forget to click yes when it asks if you emptied the grounds container. While cleaning the drip tray a small piece broke off from the corner of the tray cover. The small tab has a hole that fits a magnet so the tray cover fitssecurely into the drip tray. Initial contact with Terra Kaffe was more than a little disappointing. They offered a replacement cover for $20 plus $7.50 shipping. The agent said he will escalate to higher level when I was not satisfied with his response. Had better luck when I found a phone number and called an agent. They were able to get a new cover to me in only 10 days. Not impressed. If I could return it I would go with a mid-range Jura.

Was really looking forward to this unit based on reviews and videos. Followed all instructions, brewed the first two espressos which are described as calibration of the grinder and water. Third espresso shot was perfect. Made two lattes, very good. Received error message on screen that drip tray was full. Pulled it out and it was bone dry. Noticed "float" in rear corner of drip tray and made sure it was not stuck or failing to otherwise function-- it was working like it should have. Power cycled the unit several times and the only thing from that point forward was the error message to empty the drip tray. Even with drip tray out of the machine, gave the same error message. Stuff happens, I understand that. On to next level of the experience-- customer service and tech support. No published phone number-- email only or send a message through their website-- not good. Surprisingly, received acknowledgement of my email within an hour, but heard nothing further and received no support that day. Next day, an email asked me to again describe the problem and send a photo of the error message. Did that and heard nothing further that day. Next day, I was asked to power cycle and unplug unit for five minutes-- I had already power cycled numerous times but had not unplugged the unit. Followed instructions and no change. Left the unit unplugged overnight to see if that helped-- nope. Customer service was essentially limited to sending me one email a day even though I would respond in the morning and ask for more help. Emails from customer service did include a phone number but I was only able to leave voice mail, twice, and to this day, no one has returned my calls. Couldn't believe I was the first person that had this problem and that they didn't recognize the issue or have a solution-- they did not offer to exchange the unit at any point in time which most other vendors do to keep a customer happy, especially when spending this much money. Next day was asked to send a video of the problem. Made no sense since the only thing that was happening was power on, wait two minutes and error message appears. Neither the app nor touch screen allowed any other functionality to clear the message, "reboot" the machine, revert to factory settings, etc. Complied with making the video but their website was limited to uploading 100 mb video file. Mine was 600 mb and I could not condense the file. File was too large for email. Asked for help transferring the file and received none over 24 hours. Gave up and requested my return due to defective item. Tried researching my issue on my own since it appears fairly simple and assumed others had a fix-- nothing. Subsequently, read lots of reviews on another social platform that rhymes with "Seddit" and people were not happy with this company for many reasons. They lost me.

Absolutely blown away by the quality of this machine! The espresso is consistently rich and genuinely café-quality. Customer support was extremely helpful when I had questions. Cleaning is a breeze and I love all the customizable drink options. It's truly transformed my morning routine – easily the best coffee investment I've ever made.

After years of wasting money on expensive espresso machines that made TERRIBLE espresso and lackluster lattes… I’m so glad to have found this one. First, yes it’s expensive, but I have spent way more through the years on Starbucks so I was really ready to have something that would make quality at home coffee drinks. Could there be a machine that actually does what it promises in the ads? Yes. This one does. I found it easy to use and a quick learning curve. One touch Drip coffee, lattes, cappuccinos, espresso, americanos, and more are on point. Flavor and frothing! Its onboard touch screen, mobile app and connectivity are amazing. The ability to be connected to your WiFi means the company can push product updates right to your machine with no fuss. You can also easily adjust the settings on machine to your personal preferences to make espresso your way.Some reviews say the temp of milk based drinks is too cool and seem to base their whole review on that… my take is yeah, you put really cold milk through the machine that is processing it instantly, the result will be room temp. A quick 1 minute microwave warm up is all it takes to bring the milk to room temp+ then your results are perfect! Hot, quality drinks. Customer service is fantastic as well. Got a question? Ask it right in the app and you’ll get a response pretty quickly. My experience is responses in less than 15 min.Get this one! It’s a keeper! Starbucks will be seeing much less of me.