WITHINGS Body Smart - Accurate Scale for Body Weight and Fat Percentage, Body Composition Wi-Fi and Bluetooth Weight Scale, Baby Weight Scale, Smart Scale Apple Health Compatible, Bathroom Scale

Rating: ⭐⭐⭐⭐⭐ (5/5 stars)A decade ago, I made a wise decision to invest in the Withings Body Scale, and its performance over the years left me thoroughly impressed. When the time came for an upgrade, I naturally turned to the WITHINGS Body Smart Scale, and once again, this product has exceeded my expectations in every way.**Reliable and Built to Last:** ⭐⭐⭐⭐⭐The fact that my original Withings scale served me well for ten years speaks volumes about the brand's commitment to quality and durability. The WITHINGS Body Smart Scale continues this tradition of excellence. It's a reliable companion that I trust to deliver accurate readings consistently.**Seamless Multi-User Experience:** ⭐⭐⭐⭐⭐The ability to have multiple users based on weight is a game-changer for households with diverse health and fitness goals. The WITHINGS Body Smart Scale effortlessly recognizes each user and provides personalized data, making it a valuable tool for tracking individual progress and achievements.**Effortless Data Recording:** ⭐⭐⭐⭐⭐The integration of this smart scale into the app, coupled with its Wi-Fi data recording capability, is a game-changer for anyone looking to monitor their health and fitness journey. Tracking weight changes, fat percentage, and other vital metrics has never been easier. It's a seamless experience that simplifies the process of staying on top of your health.**Apple Health Integration:** ⭐⭐⭐⭐⭐As an Apple user, the integration of the WITHINGS Body Smart Scale into Apple Health is a major plus. It ensures that all my health data is centralized and easily accessible, making it simpler to share with healthcare professionals when necessary.**A Touch of Wellness:** ⭐⭐⭐⭐⭐Beyond its primary function as a scale, the WITHINGS Body Smart Scale adds a touch of wellness to my daily routine. The inclusion of air quality and temperature information is a thoughtful feature that enhances my morning routine. It's a small but significant addition that promotes overall well-being.As a physician, I'm always on the lookout for high-quality products that I can confidently recommend to my patients. The WITHINGS Body Smart Scale is undoubtedly one of them. Alongside the WITHINGS blood pressure cuff, it forms a comprehensive monitoring system that empowers individuals to take charge of their health. I wholeheartedly endorse this product and encourage my patients to consider it as a valuable addition to their health journey. It's a five-star winner and a testament to the pursuit of excellence in healthcare technology.

I can’t recall ever writing a one-star negative review on Amazon, but unfortunately, Withings has policies in place that are so egregious and so far below what is normal among health products firms for customer support that I think that this info deserves to be shared.I purchased a Withings Body Smart Scale in June 2023 that came with a two year warranty. A few weeks ago (January 2024) the scale’s weight accuracy became erratic and its body scanning also became erratic. (Please see the attached image of the 2.3 lb variance in six simultaneous weighings for the same person). After going through Withings’ trouble shooting and not solving these issues, I attempted to reach out to the company with a warranty claim. That was easier said than done.Withings does not publish ANY contact information on its website. No telephone number, no email address, no physical address, no “contact us” form.Clicking on the “Contact Us” button loops back to a FAQ list. One needs to wade through and decipher a bunch of URLs to actually find a means to contact Withings customer support. [Pro tip: the Better Business Bureau lists Withings’ telephone number and provides a “Contact this business” email form.]It isn’t easy to find, but Withings does offer an appointment calendar for customers who need to speak to a customer service or tech support person. I sought an appointment on their calendar. Withings scheduled it THREE MONTHS OUT for a simple warranty claim. So in order to file a warranty claim Withings wanted to make me wait three months???[3/8/24 update: My call with Withings Tech Support was scheduled for today. After waiting almost three months, Withings did not show up for the call. I sent an email to the Withings person who was scheduled for the call, who did not respond to my email.]Withings' “Chat” function on their website is not staffed during at least some of the hours that it claims to be open. I waited for 7 hours during one day a few weeks ago and my chat request was never responded to.In looking through the Withings Forums and at Withings’ BBB complaints, I found that for at least the past two years, customers with tech support questions or warranty claims had found it near impossible to get in touch with Withings support staff. Clearly my experience wasn’t an anomaly—Withings apparently had been treating all of its customers just as poorly.After a few days in attempting to reach Withings, I filed a complaint with the Better Business Bureau based on Withings' policy of making it difficult, if not impossible, for their customers to file valid warranty claims. [Note: the BBB give Withings a “D-” rating.]The day after I filed the BBB complaint, Withings got in touch. They sent me an email asking for details on the warranty claim. I provided the details they requested. Withings ignored the data I provided that evidenced that the scale was not performing to spec, told me that the scale was performing properly and that it did not need to be replaced.I asked Withings multiple times via email to address the evidence I provided that proved that the scale was defective. At no point in weeks of email exchanges did Withings ever actually address the problems I was having with the scale, and always continued to claim that the scale was performing correctly, even though simultaneous weighings for the same person a few minutes apart varied by more than two lbs, while the scale is supposed to be accurate to +/- .1 lb, the scanning function only functions intermittently, and the scale is only six months into a two year warranty.The bottom line: there is overwhelming evidence that Withings has policies in place to limit customer interaction and to prevent customers from being able to make valid warranty claims on defective Withings products.I have been a Withings user for a number of years and this was my fourth Withings scale.Withings used to have normal service and support, but that has now obviously changed. Buyer beware.

I rarely review products, but I felt compelled to do so for this. If you are looking for a body composition scale brand, you’re done searching.The weighting and scanning experience is very smooth. The app integration is seamless. The accuracy is impressive. The build quality is solid, and it looks great.I regularly get inBody scans at my gym, but was looking for something to monitor body fat percent in between the full segment analyses. I tried a GE scale and it was quite inaccurate. I heard this one was highly accurate so I gave it a try. It was better, but still wildly different from my inBody metrics (which I have a long history of data with, and therefore trust). Then I thought about the athlete mode. I lift weights enough to meet the exercise criteria, but my resting heart rate isn’t as low as the criteria so I had turned it off. I looked in to what it does, and one of the things I read said it applies to bodybuilders. So I turned on athlete mode and it became absolutely spot on what I would expect it to be based on progress since my last inBody. FYI, I also tried athlete mode on the GE to compare and it went from reading hilariously high body fat percent to hilariously low. All that is to say, I’m quite impressed the Withings is so accurate with just the foot electrodes.