Panasonic NN-SU696S Microwave Oven, 1.3 Cft, Stainless Steel/Silver

I had this exact microwave for years and love it. There is no light when you open it, just when it is running. That was something I got used to. I realize they have 'inverter' ones now, but I really wanted the same model since my older folks and I were used to how it works. After searching and seeing a post with a photo, I ordered it. The microwave did come sooner than announced, can't complain about that. Plug it in and works great so far. My older one started the clock count down but the motor and turn table didn't move unless I tapped the counter or held the top of the door shut tight. So not sure if it was just unbalanced or wanting to retire. It's simple to use and if it is anything like the old model, it should be reliable.

This unit has performed as expected up to this point, good quality and price as well, recommended.

I purchased this microwave via Amazon's Warehouse Deals as "used - like new". It was described as pristine with "damaged packaging". It arrived in an unscathed manufacturer's box that had apparently never been opened. One of the small plastic "feet" had cracked during shipping and fell out -- I was able to reinsert it to keep the oven level and will contact Panasonic about a replacement. I spent days researching microwaves that were over 1000 watts, but still priced well and I am very happy that I found this one.The unit I purchased is white. VERY white. It's a bit of an eyeshock to me, as it's replacing a stainless steel model. But, for the over $60 price difference (at the time) between the warehouse deal unit and a stainless steel unit, I have learned to like white. The white has advantages: the display panel is easier to read and it's easier to see that it's clean. I really like the large display. The clock was easy to set and it is now my "go to" kitchen clock because it's large and easy to read.I have it set up on a wood-topped microwave cart. To minimize any "scooting" or slippage I cut a piece of spongy webbed "drawer liner" ($1 at the local dollar store) and placed it under the unit, covering the wood top. It absorbs sound and the microwave stays in place. I cut a second piece for the top of the unit -- so whatever I put on top won't scrape/scar the paint.It is larger outside than the 12 year old Panasonic I am replacing (which finally decided to move on to an existence of being nothing more than a 30 pound storage box with a 23 second timer), yet smaller inside. However the interior is sufficient for my needs (thankfully I have no plans to nuke a whole bird turkey) . The units have similar controls, BUT the newer one doesn't have my oft used "beverage" shortcut key. I find this very annoying. It makes me grumpy to have to push buttons numerous times to warm the milk for my cafe con leche (latte). The seven sensor modes are "hidden" in one button called "sensor". My old unit had a 1 minute quick key. This unit has a 30 second one. I prefer the one minute -- and would prefer it more so now that the beverage shortcut is absent. Whoever decided upon the shortcut keys must not spend much time in a real household: bring back beverage!The unit purrs. It's VERY quiet. No weird noises. The turntable operates smoothly. The door opens easily (make sure your unit is level!). The push buttons are a bit annoying: the area that actually registers your touch is tiny compared to the number/writing. So if you don't manage to touch that exact "sweet spot" you'll stand there jabbing the button like a fool until it registers.All in all it will save me less time than my old unit because of the delays in operating the controls and the decrease in wattage (I went from 1300 to 1100). But, the pricepoint was excellent here on Amazon (as in I lucked into a seriously excellent bargain -- at the same pricepoint in a brick and mortar retailer I would only be able to purchase a tiny, no-name, generic, underpowered microwave). So the trade-off is okay for me.This is my third Panasonic microwave. The first one I purchased in 1979 and was still working when someone decided to throw it out last year because it was a monolith (I am still not happy about it being dumped out). My second was purchased in 2005. With any luck I will get at least 5 years of use out of this one -- which will be a great value for the money I spent.Oh, and there being no light when I open the door is only a minor inconvenience. My last Panasonic microwave didn't light up when I opened the door either. The all white interior of this one keeps it light enough for me. I'm not into the habit of stealth microwaving in the dark (is that now a thing?), and if I was I'd just use a small LED light or nightlight anyway.Update HORRIFIC Lack of Customer Service from Panasonic: Getting a replacement plastic "foot" is impossible. Panasonic has almost non-existent customer service now. You are not "allowed" to speak to a live rep via telephone (the computer hangs up on you after telling you that you must use the website to "chat" with a rep). I waited over five minutes to be connected. I finally got a rep and explained what I needed. The rep replied (after I explained I needed replacement feet that were damaged in shipping): "How may I assist you"? I asked her to scroll up and read what I already wrote. She refused. Then it went like this:Me : can you read?Unhelpful Rep: no!Uhm. Okay. So I explained it again. She insisted that I ship the microwave back for "repair". WTF? All I need is a small plastic "foot" (which if it had been made of silicone or rubber rather than cheap plastic wouldn't have broken in the first place). So instead of sending me the replacement part (I can't imagine this would have been more than $3 between the part and shipping) she kept telling me I had to box up the microwave and return it. I then contacted Amazon. Amazon doesn't have a way to make Panasonic do the reasonable thing, so I had the option of returning the microwave or accepting a refund to cover the broken part. I took the refund. Amazon, as always, knows how to provide customer service. On the other hand, I will not purchase another Panasonic product -- I don't like dealing with companies that only provide customer DISservice.

I am having a problem with my Panasonic microwave and no one is helping me to return it. I expected to be able to return it to Amazon as defective because it has started to make weird noises whenever I try to use it. I have become scared to use it. And, it is all I have to cook with besides the toaster.

Ordered this microwave after my previously one broke, arrived with a broken part so I contacted Amazon. Amazon had greater customer service but was unable to send the part and told me it had to be done by Panasonic, which shouldn't have been a big deal. I emailed Panasonic initially and was told to give it 48 hours, no response. Tried calling them, was told there would be longer then average wait times, which is no big deal I worked in a call center when I went to college so waiting on phones doesn't bother. However, I never was able to wait for a representative as it the asks you to describe the issue, upon describing the issue the voice would tell me to check the website and then end the call. Tried this 5 times on two separate days, even tried saying "I need to talk to a representative" and was told my answer could be found on their website.So logically, I went online at this point to use the online representative, got to the point they sent me an email to verify my purchase. Which I did, and was told give it 48 hours, then they never contacted me again.It could very well be the worlds greatest microwave and I will never know it because Panasonic customer support was created by someone drinking a 40oz of Windex to wash down their dinner of lead paint.Edit: Shortly after writing this review Panasonic contacted me asking for my address to send a replacement part.