Question 1

How do we contact the company regarding the two year warranty? I bought 4 sets last year and there is a defect in 3 of 4 sets.

Accepted Answer

I contacted Coollife through the Amazon website but they referred me back to Amazon.

Question 2

I just received my 3 piece luggage set and I can't open the lock. I tried 000 and that doesn't work. I'm leaving next week and need this to open!

Accepted Answer

Dear Customer,
This is Mia from COOLIFE customer support center, I’m very to glad to answer your question. 
About the lock can't be opened you mentioned, we guess that the lock code might be revised during production process, you can try follow the instructions below to find your previous password:

1, carefully observed below digital turntable lock, use the flashlight, rotating disk password, you will see a small hole (very small)
2, Make three holes pointing at one direction (the direction as shown), at this time record these three figures.
3, the three figures minus 2 (or 3), the result is the password you previously set.

For example, when I go to the 259, the holes are facing the same direction as shown, while every number of 259 minus 2, that is 037 and 037 is the password you set before.
Please refer to the picture in attachment.
Now you have finished resetting the lock. Please remember your new password by heart. 
All coolife luggage  has two year warranty, please rest assured to make a purchase.Any other question, please feel free to contact us, our support team will reply in 24 hours(except weekends), you can also contact us via your amazon account, once email received, you will have our full attention.
Have a nice day!
Cooolife Company

Question 3

I can not open the lock? How can I open it? Thanks

Accepted Answer

1. Put the combination to 0,0,0

2. Press the Reset Button, which is next to the zipper silver tip on the right, it’s super small so use a flashlight and you’ll see it. You can use the tip of your earring. You’ll here a click.

3. Set it to your personalized Combination.

4. Then click the big button on the right side.

5. It’s set !

6. Remember you have to type in your Combo to Open and Close every time. And remember, after, put the numbers back to 0,0,0 so nobody knows your combo.

Question 4

What are the wheels made of? Are they plastic or like inline skate rubber?

Accepted Answer

the are made of abs which is one of plastic,it is harder than  inline skate rubber so it can provide a good experience

Shell Type	Hard
Material Type	Acrylonitrile Butadiene Styrene (ABS)
Item Weight	25 Pounds
Storage Volume	93 Liters
Item Dimensions L x W x H	28"L x 20"W x 13"H
Size	20in24in28in
Pattern	Solid
Color	navy
Strap Type	Adjustable
Is Autographed	No
Lock Type	tsa
Capacity	93 Pounds
Handle Type	Telescopic Extendable Handle
Additional Features	Telescopic Handle, TSA Lock, Lightweight
Wheel Type	Spinner
Number of wheels	4

CoolifeLuggage 3 Piece Set Suitcase Spinner Hardshell Lightweight TSA LockGlobal Recycled StandardGlobal Recycled StandardGlobal Recycled Standard

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