NARWAL Freo Mate Robot Vacuum and Mop Comb, Washing & Drying, Dirt Sense Ultra Clean, Auto Add Cleaner, LCD Display, Smart Swing, Arcuate-Route, WiFi, APP Control, White

NARWAL FREO!!! THE ANSWERS TO MY PRAYERS!! HAPPY HAPPY HAPPY I finally took the plunge and purchased Narwal Freo. Best decision ever!!! Best combo Robot in the market! When Narwal released Freo version, I was a bit hesitant since I already own a Narwal T10 and I was and still am incredibly happy with its performance. Not sure I really needed an upgrade , the idea of a combo robot that could vacuum and mop really got my attention. I must confess I did research other brands and compared all the features . After long hours of comparison and reading reviews, I have decided Narwal Freo was the best option . So, I took the plunge and purchased Narwal Freo thru Amazon Eager to receive my robot I couldn’t wait for its arrival! I was so happy when Amazon delivery it a day early than expected. . Amazon driver was extremely nice and careful with my package. Such a good start!! My Narwal robot was very well packed, but the biggest plus was when I plugged in the robot and realized I had purchased the best of the best! I am extremely happy with my choice: Love its modern design and love Freo easy set up ! Freo takes vacuum and mop to another level! I love the friendly user touchscreen on top of the station. Love its user-friendly appt. Love how it suck up dirty and mop my floors . Freo automatically makes the switch from mop to hands-free and it has the capabiity to determine how dirty the floor is and to keep mopping until it is just right!!Freo goes back and cleans its mop when its sensors reads how dirty the water is ...I don’t’ have to do anything!!! Freo vacuum has great suction power, it recognizes the areas where it needs to concentrate and mops it until it is truly clean! It scrubbes the floor until it is clean, and it can reaches corners !!!! Amazing!!! This robot is incredibly quiet! I had a conference call thru zoom while my Freo was working hard around me!! I also can tell you from experience that Narwal support is great!! Very responsive !!! they do care for their brand and customers have the service they expect!!! I STRONGLY RECOMMEND NARWAL FREO!!! BEST DECISION EVER!!! ANSWERS TO MY PRAYERS.!!!! HAPPY HAPPY HAPPY

I recently purchased the Narwal robot vacuum with high hopes for a convenient and efficient cleaning solution, but unfortunately, my experience has left me thoroughly dissatisfied. Here's a breakdown of my disappointments: 1. Inadequate Suction: The vacuum's suction power falls far short of expectations. It struggles to pick up dirt effectively, leaving me with the constant feeling that my floors are not as clean as they should be. 2. Sluggish Operation: One of the most frustrating aspects of the Narwal robot vacuum is its slow cleaning process. It takes an exorbitant amount of time to navigate through the entire house, making the cleaning cycle inconveniently long. 3. Unreliable App Functionality: The accompanying app is another letdown. The robot frequently forgets the layout of the rooms, making it unreliable when it comes to executing the tasks I've programmed. Additionally, it often fails to return to its charging station as intended, creating unnecessary inconvenience. 4. Brush Design Flaw: The spinning brush, instead of aiding in the cleaning process, seems to exacerbate the problem. It has a tendency to flick dirt away, rendering the vacuum's suction less effective. This flaw in design significantly hampers the overall cleaning performance. I find myself constantly frustrated with its performance, and it falls short of the expectations set by other robotic vacuums on the market. I wish I had the option to return the Narwal robot vacuum - the numerous issues I've encountered make it a regrettable purchase. In conclusion, if you're considering a robot vacuum for your home, I would strongly advise looking elsewhere for a more reliable and effective option. The Narwal has left me disappointed on multiple fronts, and I cannot recommend it based on my experience.

Narwal is perfect robot cleaner but accessories are expensive.

Hi, just been reading some other reviews on Amazon and on other websites, and I don’t understand some people complaining about this robot. I live with my wife my 19yr son and two short hair cats and one long haired chihuahua in a four and a half apartment. I don’t expect any robot at any price point to be able to be perfect. I also have a iRobot j9+ self emptying vac that CAN move around objects but I still pick up all the cat toys and dog toys, I pick up anything I can to make the robot work at its best. If people think they can just leave anything and everything on the ground, well they are wrong. The Narwal works great if you just take 10 minutes to tidy up your place. I live in an apartment that has 5 rooms, just average size nothing huge at all. One has laminate floor, one has wood herringbone floor, the bathroom has linoleum on the floor and the two bedrooms have 3inch wood planks. In the hall that connects all these rooms is covered in the usual landlord approved grey industrial carpet. The Narwal is better at mapping with the laser lidar, it’s smoother going around the apartment, quieter, does NOT bang into anything, it slows up just before and kisses the wall and turns around and keeps on going. My iRobot j9+ has a little better suction but is louder and really bangs into into stuff. I also make sure that I keep the robots in good working order. Every third or fourth run I empty the dust bins on both, wipe down the robots with just a slightly moist micro fibre cloth. I take out the rollers and pull the hair off the ends and and wipe down the sensors, lastly I blow them clean with a rechargeable air gun. I get the Narwal to vacuum first then mop the floors in all my rooms. Then I take out the dirty water container to see how dirty the water is, and I did not think my floors were that dirty. I run the iRobot every second day on just the carpet, and the dust bin is full of cat and dog hair and grey dust, it’s crazy. So please don’t think you can just set them up and forget about them. I hope this helps and makes sense, all these robots are good, you just have to do some upkeep. Thanks

What I love: - The vacuum dust bin does not *require* a dust collection bag. The bag is optional. I'm cheap and I do not use a dust bin bag. - The dust bin can be washed out occasionally. I empty the dust bin after each use or at least every other use. When it needs it, I wash the bin and let it dry thoroughly! DO NOT wash the filter. I bang the dust off the filter to clean it and I have replaced the filter once in six months. - The water tank holds enough to mop the whole house (approx. 1000 sq ft). The kitchen and dining area gets vacuumed and mopped daily - now that never happened before Narwal arrived! Rooms with less traffic are cleaned bi-weekly. I discard dirty water after each mopping. I rinse the dirty water collection tank, fill the clean water tank and it's ready to go again. Simple and easy to do. - While I DO use the cleaning solution that came with the machine, it is not *required* for the machine to function. That was important to me and I contacted the manufacturer to be sure of that before my purchase. I have had the machine for six months and still have not used all the cleaning solution so I'm impressed. - Once the house is mapped, I can direct the machine to clean any room I please - any time I please by selecting the room, the function (vacuum and/or mop) all from my iPhone. That is luxury! - especially because I can do this from work on afternoon coffee break or while I reclining in my easy chair at the end of the day! - The cleaning tray, where the mops are washed and dried automatically, removes from the dock for a good rinse. Bi-monthly, I remove the water tanks and the vacuum robot before lifting the docking station up on a chair or counter so I can give everything a good wipe. That is the least I can do for a machine that has changed my life in such a positive way!! Besides, it was expensive and I want it to last and long, long time! Cons: It is pricey. I would like to have purchased the top-of-the-line models but the budget did not allow for it. Even at that price, if the machine died tomorrow, I would replace it immediately. Note: My daughter owns a Narwal vac with a *conical brush* which is a dream for pet owners!

I bought this robot as I wanted the combo of vacuum and mopping. The best feature of the robot is definitely the mopping which works great. The support team was very helpful - I have a 3 story house and could not figure out how to do it via the app. They sent me an email with very detail explanation and images and now I can map it property. Here are my pros and cons: Pros: 1. The mop is by far the best in market - I have both hardwood and tiles and it works well on both. 2. Very quiet - I can actually work from home and it won’t be noticeable on my meetings 3. The new addition of multi mapping allow you now to have the robot clean your entire house without moving the base. It took me some time to learn it for mopping - you need to define an area before starting the mopping - Reason is that it require to clean the pads after certain amount of time. Once I learned it - it’s quite easy - luckily my house is small. 4. Support team - They were able to answer my issue with the mapping very quickly and with all the detailed images. Cons: mostly small issues and can be easily be fixed with another firmware update. 1. App requires some improvement in my opinion - it was not clear on the instructions on how to create multi maps and only with the help of support I managed to find it. Also it was not clear the way of changing the dedicate area 2. Robot failed to bypass small obstacles - for instance I have a coffee table with base legs which are only 1 inch tall and the robot just like to play there and hover it all the time . I believe that with a small update on the sensors this can be easily fix .

***UPDATE: A representative from Narwhal contacted me immediately. They inquired about the error and promptly sent a new Narwhal vaccum after I returned the defective one as we were still under the warranty period. We've had the new one for a week now and so far so good. Will update if I come across any other issues. I'm incredibly satisfied with how effectively they've resolved my issue and their customer service. This is unbelievable! We got the Narwhal after comparing it with the many different robot vaccums available. It seemed to be one of the best performing ones and has a mopping feature included. It was working well and helped with pet hair. Unfortunately, after only a month the roller brush is causing issue! The Narwhal keeps saying that the roller brush is entangled even though it has been cleaned thoroughly! Now the vaccum won't work as the error message keeps coming up! For the price of this vaccum this should not happen! I would not waste my money on such an expensive vaccum for it to no longer work a month later! Extremely disappointed!!