Shark CarpetXpert with StainStriker Upright Carpet, Area Rug & Upholstery Cleaner with Pet Mess Extractor Tool, Perfect for Pets, Carpet Shampooer, 3 Cleaning Tools, Cleaning Solutions, White, EX201

This is a great product, really. It feels like a quality build without being excessivly heavy or complicated. It simply works, and it works rather well! However the purchasing process was a pain, resulting me me losing a lot of trust in Shark/Ninja as a whole, and I was sort of invested in their environment.Pros:*No need to manually spray when not using the hose, the action of pushing and pulling automatically sprays and vacuums it up.*Uses a soap and an oxy clean product, in separate containers ad used at different rates. Mix the soap with the water (or dont if you are rinsing), but put the oxy container in it's own slot.*Uses minimal amount of water (seriously, very small tank and it doesn't last long, but you get a lot more clean than you would think and the waste water is straight up NASTY)*There are not a plethora of functions. At first this seems like a bad oversight, but really it greatly simplifies the process. You have Deep Clean (which could simply be called clean, but you know...marketing) and Dry. The Dry function uses no water and is GREAT to remove more water from the carpet for faster drying.*The low water requirement and Dry option can reduce carpet dry time drastically, mine was only damp for a few hours.*There are multiple latches, doors, and traps to catch the pet hair. These are surprisingly effective, and very well designed with the user in mind. With the push of a latch you can remove the front of the vacuum head, then flip open the spray nozzles tray and remove the brush. This leaves the entire brush head open for a wipe down and/or rinse, and the brush itself can be easily removed and cleaned. Then there is a trap that you can remove at the hinge joint of the brush head that directs the vacuum force from the head to the hose, this comes out and you can easily remove trapped hair and replace it with minimal effort. Then in the tank there is another trap for hair to build up on. It sounds like a lot but it is so easily managed that you will be happier at the longer lasting product as a result.*The choice of hose attachments is very helpful, with one of them designed for pet hair capturing the hair at the attachment in a tray. Like the rest of the device each attachment can be broken down easily and cleaned.*There is a clear label with barcode to order more of the cleaning supplies with a scan of your phone. After the warranty period you may decide to use your own, but their soaps work pretty decently.*There is a storage tray to prevent drips from ruining your floor when not in use.Cons:*Larger device, but this is expected. It is only larger than I like b/c we have limited living space. So this may not be a con to you.*The right side of the cleaning head has about 3 1/2 inches of non-cleaning space that is needed for the gearing. In most places simply turn around and use the other side. But for compact areas this can be a problem as the right 3 - 4 inches will not get cleaned.Experience:This is where I had a very bad time. I tried to order from their website. Loved the deal that they offered. Heck, I was even getting a steam mop and extra cleaning soaps for free! This on top of a sale. So I created an online account, verified the email address, and made a purchase.*Problem 1: They do not ship to PO boxes. This is normal, actually, so I put an alternate address so that I could receive the item.So I placed my order, and they took their money immediately. I was excited. Then I received an email stating that my order was cancelled. I called them 4 times before I was finally connected to someone so that I could learn WHY it was cancelled (the email did not provide a reason).*Problem 2: Apparently the system will not allow a PO box to be used even as a billing address. This is my legal address as mail cannot be sent to the physical location.*Problem 3: I use an obfuscated email. It works, and I verified my email (see above), but my REAL email address remains private. This is to reduce my online footprint and help prevent ID theft by being able to shut down problem addresses that have gotten sold. However Shark refused to accept this email, even though I was allowed to create an account with it, and proved that I can receive emails sent to the address provided. When I asked why this occured they used a bunch of corporate speak which amounted to: "We also make money by selling your information" which is exactly why I obfuscate my email.*Problem 4: Since I would not provide my actual email address, only one that works properly, I was informed that I may not get a refund. So they took almost $400, cancelled my order, and threatened not to return the money b/c I provided an email that functioned, verified that it functioned, and told them that I did not want my information sold. I wanted to BUY a product, I do not want to BE their product. However, three weeks later the charge did drop.So I looked for this on Amazon.com and I found it for about the same price as their model without all the extras that were included on their website. I make a purchase and discover that they will actually ship to my PO Box! .Problem 5: I received the unit without the hose, which is required for the system to work (even when not in use it plugs the hole so that the suction works).I contact Shark, they require me to register the warranty before they replace the part. It gets registered to the same, obfuscated email that I used previously when they cancelled my order. It is accepted, and I receive my part 2 weeks later. So now I have to wonder, why all the fuss when I order directly from Shark (giving them a higher profit margin) but not a single complaint or comment when I need to use it for the warranty?In sumary: I still love the Shark/Ninja products, but now I will never buy from them directly as the scheme that they have is manipulative and misleading. I never wanted to be an additional income to them by letting them sell my information, but they would not let me complete an order until I did. Shady!

I researched a lot of different carpet cleaners. I've also had lots of different kinds of carpet cleaners over the years. I've had inexpensive all the way to top-of-the-line expensive. After watching many reviews of real-life experiences and reading a heck of a lot of reviews, I told my sweet husband this shark carpet cleaner is what I wanted. He bought it for me for Christmas. I vacuumed my carpet for quite some time, as one should before deep cleaning with a carpet cleaner machine, so there would not be any hair/fur/whatever and make the job that much more difficult for the carpet cleaner. Let me tell you, this big boy is POWERFUL and VERY efficient. Every other carpet cleaner I've had in the past had done a pretty good job but I always thought that too much water remained in the carpet, even after going over and over slowly with just suction. It would still take hours to dry. I thought that's just how these kinds of machines are, I guess. Well that is until this shark xpert. Not only does it clean very well, it uses far less water, and actually sucks it all back up so drying time is minimal. I was shocked the first time the dirty water tank signaled it was full (which it does by immediately stopping suction and the sound of the machine gets higher, like something is clogged) because there was so much water left in the clean water tank and yet there was so much water in the dirty water tank! It kind of blew my mind.The weight of the cleaner is far lighter than most cleaners I've had in the past, but not all. It's a little heavier than a standard shark vacuum. If you don't have a shark vacuum, then the closest I can give for comparison is a Hoover or a Bissell. I think both brands of vacuums are quite heavy, and they are also very loud. This cleaner might be slightly louder than a standard Hoover or Bissell, but that's it. My back was not achy after cleaning carpets all afternoon in my house, and I have to say that has not been my experience in the past with every other carpet cleaner I've owned. I'm not sure if the weight distribution is better or what but I was not even tired when I was done.Set up was a breeze since all you have to do is attach the handle and unwrap everything from the plastic bags, then it's ready to go. The dirty water tank is not awkward or unwieldy to take out or put back in, as many of my other cleaners have been. It was a very simple "reach down, press the latch to undo, take it out." That's it. It emptied easily into the toilet and came back together in one simple snap. I always rinse the tank before reattaching; I guess it just makes me feel better starting the next go with a clean tank. The clean water tank was also very easy to take off; you literally lift up the handle and the rest just comes right out. No leaking from either the dirty or clean water tanks when taken off, by the way. The clean water tank is very simple to fill and it's sturdy enough to sit on its own in the sink while you fill it up with hot water.I never, ever use the amount of cleaner suggested, by the way. Cleaning anything is mostly done by water alone, but the surfactants are what attract the dirt to the surface to be washed away. You simply do not need THAT much cleaner to do the job. If you use the amount theb company suggests on the tank, you will get residue in your carpet. It may not be a whole lot, but it will add up over the years and become harder and harder to clean and keep clean. I would suggest you only use a little less than a tablespoon of whatever cleaner you decide; it will absolutely get the job done and you won't have any residue after you're done. Remember, shark wants you to use more cleaner so you'll buy more cleaner. A little really does go a long way. And you can spot clean your carpet before you use your machine with a little rubbing alcohol. But don't put any rubbing alcohol in the tank. A little tip for you.The carpet cleaner is very easy to use, and no buttons or triggers to press/push the whole time, so no hand fatigue. It's as simple as "go forward, machine puts down water while suctioning, pull back to suck up water only." There is a little button on the machine you press if you want suction all the time only. That's a handy feature if you want to go over your freshly washed carpet to take out as much water as you can. It makes drying A LOT faster.All in all, I really, really love this carpet cleaner. Easy to use, evenly distributed weight, few buttons to push, gets the job done fabulously.Highly, highly recommend.