Does it have free return/refund if the merchandise is damaged as some reviews have stated?

I've never had a need to return, so delicious; but the product description state return and refund is available. Amazon is showing is the vendor, I believe.

Is this for twelve packs of 2 cookies each (24 cookies total) or twelve packs of 12 cookies each (144 cookies)?

Each order contains 12 packs of Lu Petit Ecolier Cookies, and each pack contains 12 cookies. Hope that helps!

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Description

🍫 Elevate your snack game with timeless European elegance!

PERFECT PAIRING - Elevate your coffee or tea ritual with a sophisticated sweet companion.
GENEROUS BULK PACKAGING - 12 boxes ensure you’re always ready to impress guests or treat yourself.
DECADENT 45 DARK CHOCOLATE - Indulge in rich, glossy European cocoa that elevates every bite.
CLASSIC FRENCH CRAFTSMANSHIP - Savor the buttery biscuit inspired by a timeless 1880s design.
ICONIC LE PETIT ECOLIER DESIGN - Enjoy a piece of European heritage with every elegant square.

Lu Petit Ecolier European Dark Chocolate Biscuit Cookies combine a rich 45% cocoa dark chocolate with a buttery French biscuit, presented in 12 convenient 5.3 oz boxes. Featuring the iconic 'Little Schoolboy' design, these cookies offer a luxurious treat perfect for upscale gatherings, tea time, or pairing with coffee.

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