TONGVEO Conference Room Camera System with Bluetooth Microphone, PTZ Video Camera Kit 3x USB for Meeting, Education, Church, Works with Microsoft, OBS, (Cam+ Micro) Teams

We purchased this product for our business account, and within just one month, the camera began displaying blurry visuals. We initially attempted to reach the seller's customer care with no success. Following this, we contacted Amazon customer service multiple times requesting the seller’s contact information. Unfortunately, the experience was extremely frustrating. Amazon representatives gave inconsistent responses, eventually sharing an email and phone number that turned out to belong to a bakery. Later, we were informed that the product would be picked up, and a self-pickup receipt was generated. However, the label listed a seller number based in Andhra Pradesh (which is currently out of service), while the return address was in Punjab. This clearly indicates that Amazon does not have accurate seller information, nor is it taking responsibility for resolving the issue—despite the product still being under warranty. We were also told that the seller would contact us via email. The only response we received was a dismissive message stating, “After 1 month you are getting problem.” As a business account holder, we are extremely disappointed by the lack of support and accountability from both the seller and Amazon. We expect better service, especially when a product under warranty becomes faulty so quickly. We urgently request: A proper resolution to this issue. Clear and accurate seller contact information. An immediate replacement or refund as per the warranty terms. Please treat this matter with the seriousness it deserves.

This camera delivered more than I expected. The image is crisp and clear, the 20X optical zoom is smooth, and the AI auto-tracking follows the person reliably. We use this camera for meetings. Setup was pretty simple — PoE makes it a one-cable job, and it works right away with Zoom and Teams. There is minimal noise during movement. The build is solid and has a nice weight. This is a huge leap from our previous Logitech Brio in terms of both image quality and operations. Highly recommended!

me parece un gran producto con relación a su precio

OK

I am so pleased with this product but more about the customer service. I've attached an image of my Zoom that comes from that camera. I figured you don't need to see yet another of the product. I had some problems with the camera when first sent. I'm not sure if it was user error or product error. The customer service team was not only very supportive but incredibly proactive. They helped me solve my issues and now I'm able to use the camera well in my church services. The camera produces great quality images and works perfect for what we need.