Question 1

Is there a monthly fee?

Accepted Answer

Good question, Janel! There is not a fee for the Circle device. Buy it and you're good to go with manage your Wi-Fi network at home. But if you'd like to manage phones or tablets outside your home there is our subscription service Circle Go. You can learn more about that here: https://meetcircle.com/circle-go/There is a monthly fee for Circle Go (right now $9.95 a month for 10 devices), but we think it's worth the peace of mind knowing that kiddos are protected outside your home. For more info check out our website: meetcircle.comJohn L.Circle SupportPhone: 1-855-498-7879 | Email: help@meetcircle.comOur community forum is a great place to talk with other parents about Circle: https://meetcircle.com/community/Connect with our Support Team: help@meetcircle.com, 1-855-498-7879, or support.meetcircle.com

Question 2

Can this limit a child's netflix time?  we use a roku for netflix.

Accepted Answer

Hi there Jen!Great question. Yes it can limit a child's Netflix time! Circle will manage any device that is on your home network. That said, if multiple folks use Netflix on Roku, it's considered a shared device, so it will be harder to manage the appropriate time for your child. We've got a great article on what we recommend doing with shared devices: http://support.meetcircle.com/12867-getting-started/how-can-i-best-manage-shared-devicesFor more info check out our website: meetcircle.comJohn L.Circle SupportPhone: 1-855-498-7879 | Email: help@meetcircle.com | support.meetcircle.comOur community forum is a great place to talk with other parents about Circle: https://meetcircle.com/community/

Question 3

Our router has 2 versions of same network (same password). Will this work?

Accepted Answer

Amy, Awesome question. Check out our support article for router information: http://support.meetcircle.com/17142-network-helps/is-my-router-compatible-with-circle?from_search=14581836Circle handles most dual-band routers really well, but there are a couple that are special. Check the above link to see if yours is on the list.For more info on Circle check out our website: meetcircle.comJohnThe Circle Support TeamConnect with our Support Team: help@meetcircle.com, 1-855-498-7879, or support.meetcircle.com

Question 4

Is this a one-time purchase or is there a subscription model?

Accepted Answer

Hi there freym!It's a one-time buy for the Circle device, which manages any devices you have at home. If you want to manage any mobile devices outside your home we have Circle Go which is a subscription service that allows you to manage 10 devices for $9.95 a month anywhere they go! Check out MeetCircle.com/Circle-Go for more info.John L.Circle SupportPhone: 1-855-498-7879 | Email: help@meetcircle.comOur community forum is a great place to talk with other parents about Circle: https://meetcircle.com/community/

Wireless Comm Standard	802.11bgn
Batteries Included	Yes
Batteries Required	Yes
Brand	CIRCLE(サークル)
Manufacturer	Circle Media Inc
Item Model Number	CIRC001
Model Year	2016
Operating System	RouterOS
Connectivity Technology	Wi-Fi
Product Dimensions	8.26 x 8.26 x 8.26 cm; 220 g
Item Weight	0.22 Kilograms

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